Frequently Asked Questions
ORDERS
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible through our Contact Us page or at kalen010901@gmail.com.
We will do our best to help, but we cannot guarantee changes or cancellations once processing or fulfillment has begun.
SHIPPING
Do you offer free shipping?
Yes. We currently offer FREE Standard Shipping on eligible U.S. orders unless otherwise stated at checkout.
How long does shipping take?
Orders are typically processed within 1–3 business days.
After processing, estimated delivery times are:
• U.S. fulfillment locations: approximately 3–8 business days
• International fulfillment locations: approximately 5–11 business days
Delivery times are estimates and may vary due to carrier delays, weather, seasonal demand, customs processing, or other circumstances outside our reasonable control.
Where does my order ship from?
FETELUX works with third-party fulfillment partners. Depending on inventory and product availability, your order may ship from a fulfillment location in the United States or from an international fulfillment location.
If your order contains multiple products, items may arrive in separate packages.
How can I track my order?
When tracking information is available, it will be provided after your order ships.
Tracking updates may take approximately 24–72 hours to appear after shipment.
RETURNS & REFUNDS
What is your return policy?
Eligible items may be returned within 7 calendar days after delivery.
For change-of-mind returns, products must be unused, unworn, unwashed, and in their original condition and packaging.
Customers are responsible for return shipping costs for change-of-mind returns.
What if my item arrives damaged, defective, incomplete, or incorrect?
Please contact us as soon as possible and include your order number, a description of the issue, and clear photos or video of the product and packaging.
Depending on the situation, we may provide a replacement, full or partial refund, or a refund without requiring the item to be returned.
Can I get a refund without returning the product?
In certain situations, such as damaged, defective, incorrect, missing, or low-value items, FETELUX may issue a full or partial refund without requiring a return.
These requests are reviewed on a case-by-case basis.
PRODUCTS
How do I choose the right size?
Please review the size information shown on the product page before ordering.
For pet products, we recommend measuring your pet carefully and choosing the option that best matches the listed dimensions. If your pet is between sizes, choosing the larger size may provide a more comfortable fit.
Will product colors look exactly the same as the photos?
We make every effort to display product colors accurately. However, colors may vary slightly due to lighting, photography, and screen settings.
CONTACT
How can I contact FETELUX?
You can contact us through the Contact Us page on fetelux.com or by email at:
kalen010901@gmail.com
We aim to respond to customer inquiries within 1–2 business days.