Shipping policy

SHIPPING POLICY

Thank you for shopping with FETELUX.

This Shipping Policy explains our order processing, shipping, fulfillment, delivery estimates, and tracking.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

Business days are Monday through Friday, excluding public holidays.

During major holidays, seasonal events, promotions, or periods of unusually high order volume, additional processing time may be required.

UNITED STATES SHIPPING

We currently offer FREE Standard Shipping on eligible U.S. orders unless otherwise stated at checkout.

Estimated delivery after processing:

• Products fulfilled from a U.S. location: approximately 3–8 business days
• Products fulfilled from an international location: approximately 5–11 business days

Including normal order processing, most U.S. orders are expected to arrive approximately 4–14 business days after the order is placed.

These delivery times are estimates and are not guaranteed.

INTERNATIONAL SHIPPING

International shipping availability depends on the product and destination.

Where international shipping is available, applicable shipping options, costs, and available delivery information will be displayed at checkout.

International delivery times vary depending on the destination, fulfillment location, shipping carrier, customs processing, and local delivery network.

We do not guarantee a specific international delivery period unless a specific delivery commitment is expressly provided at checkout.

FULFILLMENT LOCATIONS

FETELUX works with third-party fulfillment partners.

Depending on inventory and product availability, products may be fulfilled from locations in the United States or from international fulfillment locations.

An order containing multiple products may be divided into multiple shipments.

As a result, items from the same order may arrive in separate packages or on different days.

Customers will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

ORDER TRACKING

When tracking information is available, it will be provided after your order ships.

Tracking information may take approximately 24–72 hours after shipment to begin showing updates in the carrier’s system.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, such charges are the responsibility of the recipient.

DELIVERY DELAYS

Occasional delays may occur due to circumstances including:

• Carrier disruptions
• Severe weather
• Holiday or seasonal shipping volume
• Customs processing
• Transportation disruptions
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

If we become aware of a material delay affecting your order, we will provide updated information where reasonably possible.

Any cancellation, refund, or delivery rights required by applicable law will continue to apply.

ADDRESS ACCURACY

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible.

Once fulfillment has begun or an order has shipped, we may not be able to modify the delivery address.

We are not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer, except where otherwise required by law.

LOST OR MISSING PACKAGES

If tracking indicates that a package has been delivered but you cannot locate it, please first:

• Check around the delivery location
• Ask household members or neighbors
• Contact the shipping carrier

If the package still cannot be located, please contact us and we will assist with the investigation.

DAMAGED ORDERS

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Include your order number and clear photos or video of the product and packaging whenever possible.

LOCAL CONSUMER RIGHTS

Nothing in this Shipping Policy limits any mandatory delivery, cancellation, refund, or consumer rights provided by applicable law.

CONTACT US

For questions about shipping or delivery:

FETELUX
Email: kalen010901@gmail.com
Website: https://fetelux.com

You may also contact us through our Contact Us page.