Refund policy

RETURN & REFUND POLICY

At FETELUX, we want you to be satisfied with your purchase. Please review the following return and refund terms before submitting a request.

7-DAY RETURN WINDOW

For eligible orders, you may request a return within 7 calendar days after your order is delivered.

For change-of-mind returns, the product must:

• Be unused, unworn, unwashed, and unaltered
• Be in its original condition
• Include the original packaging, tags, accessories, instructions, and components
• Show no signs of use, wear, assembly damage, stains, odors, pet hair, or outdoor exposure
• Be accompanied by your order number or proof of purchase

Please contact us through our Contact Us page or at kalen010901@gmail.com before returning any product.

Do not send a return to the address shown on the original shipping package. Our products may be fulfilled from different locations, and the correct return address will be provided after your return request is approved.

Unauthorized returns may not be accepted.

CHANGE-OF-MIND RETURNS

If you change your mind about an eligible purchase, you may request a return within 7 calendar days of delivery.

For change-of-mind returns:

• The customer is responsible for return shipping costs
• The product and its original packaging must remain complete and in resalable condition
• Original shipping charges, if any, are non-refundable unless required by applicable law
• We recommend using a trackable return shipping service

FETELUX is not responsible for return packages lost during return transit.

DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or video showing the product, issue, and packaging

After reviewing the information, we may provide an appropriate solution, including:

• A replacement
• A full refund
• A partial refund
• A refund without requiring the item to be returned, when appropriate

If a return is required because the item was damaged, defective, incomplete, or incorrect, the customer will not be responsible for approved return shipping costs.

REFUND WITHOUT RETURN

In certain situations, including damaged, defective, incorrect, missing, or low-value items, FETELUX may issue a full or partial refund without requiring the product to be returned.

Refunds without return are reviewed on a case-by-case basis and are not automatically available for change-of-mind requests.

NON-RETURNABLE ITEMS

We may not accept returns for:

• Products that have been used, worn, washed, altered, or damaged after delivery
• Products showing stains, odors, pet hair, or other signs of use
• Products missing original packaging, tags, accessories, or components
• Gift cards
• Products clearly identified as Final Sale at the time of purchase

Costumes and wearable products must be unworn, unwashed, and in clean, resalable condition to qualify for a change-of-mind return.

EXCHANGES

We do not currently offer direct exchanges.

If you would like a different size, color, or product, you may return an eligible item in accordance with this policy and place a new order.

ORDER CHANGES AND CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact us as soon as possible through our Contact Us page or at kalen010901@gmail.com.

We will do our best to assist you, but we cannot guarantee that an order can be changed or cancelled after processing or fulfillment has begun.

If an order has already shipped, it can no longer be cancelled and this Return & Refund Policy will apply.

REFUNDS

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

After a refund is issued, please allow approximately 5–10 business days for your bank or payment provider to process it.

MANDATORY CONSUMER RIGHTS

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

If consumer protection laws in your country or region provide a longer cancellation, withdrawal, return, refund, warranty, or conformity period, those mandatory rights will apply instead of any shorter period stated in this voluntary return policy.

CONTACT US

For questions regarding returns, refunds, damaged items, or order issues, please contact us through our Contact Us page or by email.

FETELUX
Email: kalen010901@gmail.com
Website: https://fetelux.com